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SAP Cloud for Customer
Become the customer-centric enterprise with SAP Cloud for Customer, a suite of products your sales team will actually want to use and your customer services people will love.
SAP Cloud for Customer is an integrated suite of products that can be deployed together or as standalone solutions. With rich functionality and a user friendly interface, SAP Cloud for Customer is a Best of Breed option for businesses running on core systems from other vendors. And for SAP customers, native integration makes it a cost effective addition to on-premise SAP.
SAP Cloud for Sales is easy to use and equips your salespeople to close more deals faster in today’s complex selling environment with:
- Collaboration and Social Selling
- Account Management and Intelligence
- Opportunity Management and Mobility
- Productivity and Personalisation
- Microsoft Outlook Integration
- Real-time Actionable Analytics.
SAP Cloud for Service expands customer service through enriched multi-channel support and real-time response with:
- Multi-channel engagement and customer support
- The ability to manage interactions with customers and seamlessly switch across social, email, chat and web channels
- Service ticketing processes with queuing and assignments
- Ticket status management, prioritisation and categorisation.
Social media has created new channels for the way customers want to interact with you. Using SAP Cloud for Social Engagement you can deliver a great customer experience by listening to and engaging with your customers where they like to hang out. Find the most critical messages, and use enterprise data to glean customer insight. Then collaborate within your team or across the organisation to resolve issues efficiently and effectively.